SHIPPING

*PLEASE NOTE!! WE ARE CURRENTLY EXPERIENCING DELAYS OF UP TO 21 BUSINESS DAYS ON INTERNATIONAL ORDERS AND UP TO 7 BUSINESS DAYS ON DOMESTIC (AU) ORDERS DUE TO COVID-19. WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE*

PROCESSING & DELIVERY TIMES

• Orders placed before 11:00AM AEDT, Monday - Friday will be dispatched same day.

• Orders placed after 11:00AM AEDT, on weekends or public holidays will be dispatched next business day.

• For the first two days of sale periods there may be slightly longer processing time.

• All orders are dispatched from Melbourne, VIC Australia.

• Once your order has been dispatched, you will receive an email from Starshipit with tracking details and an estimated delivery date. You will receive another notification when the parcel is on-board for delivery.

SHIPPING WITHIN AUSTRALIA

• Stevie May offers express shipping via Australia Post with all domestic orders for a rate of $10.

• National delivery times to metropolitan areas with Australia Post Express Shipping are estimated as follows:

• Sydney, Melbourne, Brisbane, Perth & Adelaide - 2 days

• Rest of the country - 3-5 days

• Stevie May provides the option to upgrade to Startrack Premium Express Shipping for a flat $15 fee.

• Stevie May strongly advises choosing this premium service for time sensitive orders.

• National delivery times to metropolitan areas with Startrack Premium Express Shipping are estimated as follows:

• Sydney, Melbourne, Brisbane, Perth & Adelaide - 1 day (overnight if order placed before 11:00AM AEDT)

• Rest of the country - 2 days

INTERNATIONAL SHIPPING

• International orders may experience minor delays due to COVID-19.
• International delivery times to metropolitan areas of major international cities with DHL eCommerce International Shipping are estimated as follows:
• North America - 7-10 working days
• Europe - 6-14 working days
• Asia Pacific - 6-14 working days
• New Zealand - 4-6 working days
• Rest of the world - 7-10 working days

• Stevie May provides the option to upgrade to DHL Express International Shipping for a flat $30 fee.
• International delivery times to metropolitan areas of major international cities with DHL Express International Shipping are estimated as follows:

• North America - 2-4 working days
• Europe - 3-6 working days
• Asia Pacific - 2-7 working days
• New Zealand - 2-4 working days
• Rest of the world - 3-7 working days

• We recommend providing a physical address rather than a PO Box for international orders.
• All international orders are fully trackable via Starshipit.

CUSTOMS, IMPORT DUTIES AND TAXES

• All international orders are dispatched from Melbourne, VIC Australia.
• We provide the option at checkout to prepay your import duties and taxes. These duties are calculated based on your shipping address and order value. 
• We recommend prepaying your duties and taxes to ensure you do not experience delays at Customs and are not charged greater import fees. 
• In the event a customer does not wish to pay their import duties and taxes upon the order reaching Customs, the order will be returned to sender. The customer will be issued a refund for their order value, less the following return postage charges and $10 administration fee. 

PRE ORDER

• Occasionally, Stevie May will offer selected items for pre-order.

• To pre-order an item, an order must be processed as normal by payment of the full amount of the order value, inclusive of postage costs if applicable.

• It is recommended pre-order items be purchased separately to Ready-to-Ship items.

• While Stevie May makes every effort to ensure Pre-Orders are dispatched within the advised time frames, manufacturing and postage delays can occur which may impact the delivery date.

ASK@STEVIEMAY.COM.AU